Política de reembolso
Refund Policy
Effective Date: 01/01/2026
Brand: Xclusivly
Contact Email: support@xclusivly.us
At Xclusivly, we stand behind the quality of our products and customer experience. Please read this policy carefully before making a purchase.
1. 30-Day Refund Eligibility
We offer eligible refunds within thirty (30) days from the date of purchase.
Please note:
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We do not accept product returns.
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We only process eligible refunds that meet the criteria outlined below.
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Requests submitted after 30 days from the purchase date will not be approved.
2. No Returns Policy
Xclusivly does not accept physical returns for any products.
Because of the nature of our products, inventory handling procedures, and quality control standards, we do not resell returned merchandise. Therefore, customers are not required to ship items back to us.
Instead, refund eligibility is determined through our review process.
3. Refund Eligibility Criteria
A refund may be approved if one or more of the following conditions apply:
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The product was received damaged or defective.
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The wrong item was delivered.
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The product did not match the order confirmation.
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There was a verified billing error.
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The item failed to function as intended (with proper usage).
To qualify for a refund, customers must:
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Submit their request within 30 days of purchase.
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Provide proof of purchase (order number and receipt).
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Provide photo or video evidence if claiming damage, defect, or incorrect item.
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Provide a clear written explanation of the issue.
Refunds are reviewed on a case-by-case basis.
4. Non-Refundable Situations
Refunds will not be issued in the following cases:
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Requests submitted after 30 days.
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Customer change of mind.
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Incorrect address entered at checkout.
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Failure to read product description prior to purchase.
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Normal wear and tear.
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Improper use, misuse, or modification of the product.
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Refusal to accept delivery.
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Chargebacks filed without first contacting support.
We reserve the right to deny refund requests that do not meet our eligibility criteria.
5. How to Request a Refund
To request a refund:
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Email support@xclusivly.us
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Include your full name and order number.
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Describe the issue in detail.
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Attach supporting photos or videos (if applicable).
Our support team will review your request within 3–5 business days.
6. Refund Processing
If approved:
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Refunds will be issued to the original payment method.
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Processing time may take 5–10 business days depending on your bank or card provider.
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Shipping fees (if applicable) are non-refundable unless the issue was caused by us.
7. Abuse & Fraud Prevention
Xclusivly monitors refund activity to prevent abuse. We reserve the right to:
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Deny refunds in cases of excessive refund requests.
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Suspend or terminate accounts suspected of fraudulent activity.
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Refuse service at our discretion.
8. Policy Updates
We reserve the right to update or modify this policy at any time without prior notice. Continued use of our website constitutes acceptance of the current Refund Policy.
If you have any questions, please contact us at: